Frequently Asked Questions (FAQ)

The choice is entirely yours. We have both the options available. Some physicians prefer to enter into a contract and some prefer to have their medical transcription work done with no contracts in force. However, so far as HIPAA compliance is concerned it all depends on what infrastructural capabilities the transcription service provider utilizes to service your transcription needs. The technology used, systems and processes followed must be such that they adhere to the HIPAA norms and ensure that the work is carried out without any breach in security. We document our responsibilities accurately and send it across to you in the form of our deliverables when you sign up for our service. An elaborate description of how exactly we achieve total HIPAA compliance is provided on our website.

You can email all the templates, formats, letterhead (& a few sample reports if possible so that we know what exactly is required by you in terms of a professionally transcribed report) as an attachment at our email info "AT" cybernationinfotech.com Alternatively you can fax it to our toll free fax number as well.

Once again the choice is yours. We can present the reports either way, with or without a letterhead. a) If you wish to use your pre-printed letterheads then we send you the transcripts without your letter head at the top while maintaining enough margin space so that the text starts printing from the correct point. b) If, how ever, you do not wish to use your pre-printed letterheads then we send you the transcripts with your letter head at the top of the reports. When you take out the prints of the reports we send, they will get printed with the LH at the top.

The standard rate we charge on a per line basis in cents per line is available from our pricing page. The rate is also clearly and transparently displayed on the website when you sign up online for a free trial of our medical transcription service.

Once macros or standard template based textual content gets incorporated into the report there is no way to differentiate / segregate typed matter vis-à-vis text which came in due to macros so far as calculating the lines is concerned. However, if you are going to use lengthy macros and templates which contain declarations running into many lines, we can offer you an alternative billing option. We can invoice you in terms of the minutes you dictate. This ensures that the invoice is generated on a per minute basis as opposed to a line count based invoice.

We can modify and customize the reports we transcribe for you to suit any formatting requirements across any EMR software. For us to be able to do so you will need to specify your exact formatting requirements and we will do the needful.

While we support audio files generated from all types of hand held recorders, we normally process audio files in the "dss", "wav", "mp3", or "wma" formats.

We normally recommend Olympus models which are the preferred choice of most physicians due to their user friendliness as well as for the USB port PC docking facility. We urge you to spend some time on the internet searching for a device that suits your needs. You may use popular search engine www.google.com for finding a suitable device. Cybernation is in no way associated with the manufacturers of any of such devices and therefore in no way responsible towards the efficacy and functioning of these products. Buying a recorder is entirely your prerogative and your decision.

Once the dictations are recorded on your device you will need to use the PC docking facility to transfer the dictations from the hand held device to your computer's local hard drive. A USB cable is provided with the device so please do not worry about this too much. It is quite easy. Once the files are on the computer you will need to send / upload the recorded audio files to us for transcription. This is done using the File Transfer facility which is explained in one of the emails sent to you after you sign up.