Secure Payment

Please note that subsequent to your free trial, invoices will be raised on a monthly basis. The monthly Invoice is accompanied by a detailed statement showing the entire list of audio files transcribed by Cybernation during that month. The invoice along with the detailed work sheet are both emailed (and / or faxed) to you. By default the option of receiving invoice by fax is available to only those who receive their transcribed reports by fax as an add-on paid feature.

The invoices become payable upon receipt at your end. We hope that you as a client will process the payment at your earliest convenience possible. For your benefit, we are listing the various payment options and methods which you can choose and change to, at any point of time depending on your payment preferences:

(1) BY CHECK

You can write a check payable to Cybernation Infotech, Inc. and mail it to our P.O. Box address which is given below for your convenience:
Cybernation Infotech, Inc.
P.O.Box 52726
Philadelphia, PA 19115

(2) BY CREDIT CARD FOR AUTO-PAYMENT

By saving your Credit Card details on our secure payment system and opting for the auto-payment option can free you from writing and mailing the monthly checks each time you receive the invoice from us. In order to set up the payment automation by using your credit card authorization for making the payment, please do the following:
1. You can visit our website http://www.cybernationinfotech.com and click "Client Portal Login" from the payment option shown by way of the credit card company image at the bottom of the home page.
2. Please enter your username: _________, password: _________, and then Click "Login" (IMPORTANT: Please note that both username and password are case-sensitive. So please maintain the exact case for the alphabets.)
3. You can then go to the Billing section. Once you are inside the Billing section, from the top row of buttons - please click on Manage Cards and then click Add Card.
4. Here, you can enter all your Credit Card information exactly as it appears on your Credit Card. Once all the information is filled by you please click on Add/Save Card option in order to save the data.
5. Once again reach for the top row of buttons and then click on Mode of Payment - and then select "Credit Card (Auto)" and then click "Submit Request".
6. Our billing department will then verify your Credit Card information details and then get you enrolled for Auto-Payment.
7. IMPORTANT: Please note that if at this point you have any outstanding amount to be paid, you can use the "Pay Now" facility to manually pay the outstanding amount by using your Credit Card or alternatively you can request us to charge your newly added Credit Card. So you will not need to send us a check for the same.
8. Please be informed that a few days after you receive the monthly invoice, our system will automatically charge the payment from your credit card. The invoice payment transaction will happen each month in the same fashion.
9. For all your Credit Card transactions with us, you will get an email receipt in the name of Global Payment. And your Credit Card statement (transaction details should appear after 2/3 days) will also show the transaction as Global Payment.
10. IMPORTANT: Please note that the auto payment will be executed on or before the 13th day of each month.

(3) BY CREDIT CARD - MANUAL PAYMENT FROM PORTAL

Even after maintaining PCI DSS Compliance for our online systems, someone may feel insecure about storing Credit Card details on our servers. In such a scenario we provide manual one-time payment option using your credit card. In this case we only use your card details momentarily and securely to communicate with our card payment gateway provider system. Your credit card details are not stored on our system. So each time you get a monthly invoice, you can just follow these instructions to use our manual "Pay Now" feature on our secure website:
1. You can visit our website http://www.cybernationinfotech.com and click "Client Portal Login" from the payment option shown by way of the credit card company image at the bottom of the home page.
2. Please enter your username: _________, password: _________, and then Click "Login" (IMPORTANT: Please note that both username and password are case-sensitive. So please maintain the exact case for the alphabets.)
3. You can then go to the Billing section. Once you are inside the Billing section, from the top row of buttons - please click on "Pay Now".
4. From the select card list choose "Custom" to enter your credit card details.
5. Verify all details, verify the amount you need to pay and then click "Execute Payment" only once and wait.
6. The top of your screen will display the outcome of your payment execution.
7. For all successful Credit Card transactions with us, you will get an email receipt in the name of Global Payment Service. And your Credit Card statement (after 3/4 days) will also show the transaction as Global Payment Service.

(4) BY WIRE TRANSFER

If your monthly invoice value is greater than $ 500 you can make the payment to us by electronic Wire Transfer. You can request us to send you all the details necessary for Wire Transfers.